Planning to establish and grow your retail business in Bahrain?
Then you must be looking for the best POS system for your business. Ideally, it should cater to all your business channels, whether these are predominantly online or in-store platforms.
Retailers in the middle east are part of the great competition with every brand struggling to stay on top. Winning in this part of the global retail sector requires the right strategies, tools, and on top of everything, keeping up with the latest trends.
That is exactly the reason why you need the best POS system in Bahrain. On the surface, a POS may seem like a system you need to process payments and generate invoices. But when you dig deeper, it’s a completely different story. A modern POS system checks all the boxes for establishing and growing your retail business to new heights.
While providing a consistent shopping experience across several channels and touchpoints, the system also automates payments and reduces operational costs.
That being said, it’s still up to you to decide whether the best POS system in Bahrain is also best for your specific business requirements. Based on customer demand, you need to prioritize aspects like real-time inventory, flexible payment options with the right integrations, and continuous data synchronization.
Before diving into the best POS solutions available in Bahrain, let’s take a look at the market itself.
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POS System Market in Bahrain
Bahrain is home to one of the fastest growing eCommerce markets in the world. The retail sector alone has grown to BHD 2.2 billion, which is equivalent to 5.8 billion USD per year. According to data from the Central Bank of Bahrain, there were a total of 12.36 million POS and eCommerce transactions that collectively accounted for a value of BHD 309 million ($819.7 million) in July 2022.
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Key Features to Consider When Choosing a POS System in Bahrain
A POS system is primarily used by businesses to process transactions and keep records of sales. In addition to that, these systems also assist in the billing process by automatically calculating and adding tax amounts, as well as accepting different types of payments.
Considering your specific business requirements, choosing the best POS system in Bahrain comes down to the features being offered. Let’s look at some of the key aspects to be taken into account while choosing your ideal POS system.
Security and Compliance
The first thing customers demand from any kind of business is security. In order to guarantee security of customer data, the POS you are selecting should ideally be compliant with data protection regulations and offers data encryption. Cloud-based POS solutions provide the security of data breaches as there is no need for physical storage.
However, the acts of cybercriminals should not be underestimated. For this reason, the best POS software in Bahrain get regular security patches as part of updates. In the best cases, data should be encrypted upon entry into the POS and should only be decrypted when a payment needs to be processed.
Integration with Other Business Tools and Software
Given that POS systems come built-in with various intuitive features, you might get the impression that you won’t be needing integrations with external tools. However, different customers from different regions have their own preferences, especially when it comes to payment methods.
In this case, integrations with third-party payment service providers comes in handy, as you don’t want to be sending away a customer just because their preferred payment method is not supported.
Similarly, you need email marketing integrations to send your weekly or monthly newsletters to existing and prospective customers. In case you have not developed your own loyalty program, a third-party provider can assist you in offering rewards to repeat customers.
The POS you are going to choose must also be compatible with hardware devices such tablets and printers, as well as different operating systems that are commonly used by your business. Last but not least, you will need integrations with accounting and bookkeeping tools in order to manage and analyse sales and overall performance over a period of time.
Ease of Use and Setup
One of the core purposes behind the use of POS software is to automate repetitive tasks and make your business operations more efficient. If a POS is difficult to understand, there is no point of having it in the first place. The ideal option should have a user-friendly interface that every relevant employee can understand and use to its full potential.
Some POS service providers offer initial training for employees to understand the complex setup. But what’s even better is when you do not need such training. The best POS software in Bahrain should be a treat to setup, and require only the most basic steps. Because remember, the goal is to make things easier and more convenient.
Customer Support and Training
Coming back to the training and support, you should always have a safe side when it comes to using new software. Therefore, the POS in question should be from a provider that offers support around the clock. This means that whenever you need any help with system-related issues, they should be able to answer your queries.
Given that businesses operating out of different regions may have conflicting time zones, your best bet is a provider that offers 24/7 customer support. And you can never be sure whether a business personnel prefers to get their issues resolved over phone, email, or live chat. So it’s better to choose a provider that offers all of the above.
Cost and Pricing Options
When it comes to the factors that will affect your decision to choose the right POS in Bahrain, price is definitely one of them. POS systems usually come with three types of costs. For starters, you have to pay a one-time price for the hardware. Then a monthly or annual fee for the software depending on the provider, followed by the payment processing charges.
Some POS software providers also offer additional features like digital marketing, online scheduling, and loyalty management programs - all of which come with additional charges.
On average, POS hardware costs $800, but prices can go upto $1500. The price might also vary depending on the volume of payments your business has to process, and the number of registers you need.
Moving on, you have the cost of the software itself, ranging from free to $150 per month. The pricing is largely dependent on the number of employees and the scale of your business. Larger businesses need to process more transactions and keep track of a bigger number of inventory items.
Lastly, the payment processing fees are usually between 1.5% to 2.5% per transaction. The only slight difference here can only be dependent on whether transactions are performed online or physically.
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Best POS Software in Bahrain
1. XStak POS
XStak Shopdesk is a cloud-based POS system that helps retailers connect different sales channels and generate a higher number of sales. The omnichannel solution has a lot to offer, including inventory management, automated invoicing, CRM, loyalty management, and delivery management.
But what sets XStak apart are online and offline availability, custom receipt templates, data security, and real time reporting. You get updates about every aspect of your retail business under one dashboard along with performance reviews.
Apart from having the security of cloud storage, you get to adopt the omnichannel model and are able to support a wide range of devices. This means you can access your business numbers from any location at any time.
With effective inventory management, you will be able to order just the right amount of items at the right time to avoid stock overflow. As part of an additional security feature, you get to set user permissions as per your own specific business model.
2. Revel Systems
Next in the list is Revel Systems, a feature-rich POS system that integrates various business operations and customer channels in a single dashboard. The POS specializes in providing maximum data security, system stability, and improve service delivery.
Revel systems is well known in Bahrain among retailers for its ease of use and intuitive platform. It is said to eliminate the bulk and reduce the cost of legacy payment processing systems with an iOS-based POS.
The cloud-based system is available for all types of businesses regardless of their scale. Since merchants can operate from anywhere using smartphones or tablets, the modern system is one of the best options for growing your retail business in Bahrain.
Inforise is another complete POS solution for retailers operating out of Bahrain. The system is well known for helping merchants manage every aspect of their business, including accounting and HR systems. The comprehensive solution offers a high level of flexibility, making it suitable for any kind of business in the retail industry.
Just like the POS solutions mentioned before it, Inforise is also a platform-independent POS system that is compatible with all kinds of devices. Combining the configurability with customization, the POS may be well suited for any kind of business requirements. This means you can take complete control over your retail business in Bahrain, including the billing process and the CRM.
4. Square for Retail
Here’s another all-in-one POS solution that is appreciated above everything else for its compactness and ease of use. The comprehensive POS system is designed to cater the specific requirements of retail businesses and does so while offering great customer service.
The system comes packed with tools to manage inventory, keep customer records, and track employee performance. It allows omnichannel inventory management and keeps data such as customer profiles consistent across multiple channels. Another great feature is a consistent timing system that allows employees to clock in and out through the cash register.
Last but not least, ShopKeep providers retailers with all the basic POS functionalities with a few more additional features. If inventory management is one of your top priorities, this is the POS software for you. Food and beverage-based business in Bahrain leverage ShopKeep as the tool for optimizing their operations, but it also caters to many other industrial use cases.
One downside of ShopKeep POS is that it’s interface is not as great as many of its competitors. However, users still claim that it is easy to navigate through the system and easy to use for new employees. Retailers that opt for ShopKeep POS also have to pay extra for additional features and integrations, such as their sales tracking app called Pocket and their loyalty management system known as Loyalty.
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How to Implement a POS System in Bahrain
Considering all the great POS systems and unique features listed in this blog, implementing a POS system in Bahrain is down to your particular business. Firstly, you need to consider your niche and target market, based on which you will have to setup and manage different online and offline channels. Then you will have to evaluate your competitors and define your budget.
Setting up a POS system for your business
Setting up a POS system in 2023 is as easy as paying for the hardware and software. All you have to do is go through an initial setup phase and learn how the system works. As most of the reporting and data analytics are automated processes, there isn’t a lot to worry about. Just keep all the information ready and follow the instructions provided by the POS system.
- Once you have completed the setup, here are the steps to follow:
- Launch the POS system and sign up
- Login with your credentials
- Upload your products and services with images and descriptions
- Set up user accounts
- Set up payments
- Connect the system with integrated apps for accounts and other operations
Training employees and getting the most out of your POS system
Getting your employees to master your new POS system starts and ends with providing them hands-on experience. Although most of the POS service providers have product demos and video tutorials, nothing matches the training an employee receives by actually using the system.
For instance, you should allow employees to process credit card transactions and other tasks to help them understand how the process works. For most people, hands-on experience works better than watching a video tutorial and never really using the system.
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Whether you want to process a large number of transactions or offer a variety of payment options to your customers, you will need the best POS system in Bahrain. Modern POS software offer a wide range of features, cheif among which are inventory management and data analysis.
XStak’s cloud-based POS solution offers all of these irreplaceable features that help improve your business operations by a considerable margin. Regardless of whether you are at a remote location or want to check employee performance after working hours, the system provides unlimited access even without internet connectivity.
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