Numerous medical stores have implemented pharmacy delivery management solutions because customers prefer to buy prescription drugs online. People all over the globe have started to become accustomed to online pharmacies as they get the added benefits of lucrative discount offers and quick home deliveries.
Pharmacy delivery management solutions became prevalent during the pandemic and are still growing in popularity. The global pharmacy delivery market is estimated to grow at a CAGR of 5.9%. Moreover, the global online market will rise to USD 128 billion by 2023.
Delivery challenges faced by independent pharmacists
Numerous drug stores have had offline pharmacy retail software for a long time. With the rise in demand for pharmacy deliveries, medical stores are implementing pharmacy delivery software. However, it is pertinent to understand that implementing such a delivery solution can be challenging.
Speed: Pharmacies should deliver medicines in time because a delay can harm customers' health.
Order Allocation: Ensuring that consumers receive the prescribed drugs according to the doctor's prescription.
Inventory Monitoring: To ensure a reliable delivery service, pharmacies have to go through the complex process of maintaining their stock levels.
Supply Chain Visibility: The complex process of efficiently sourcing and delivering medicines is a problem for many independent pharmacies.
Delivery Transparency: Tracking the exact location of every delivery is a challenge for many medical stores.
Communication: Many pharmacies face the challenge of building a seamless communication channel between delivery agents, customers, and themselves.
Measuring Metrics in Delivery Logistics: Pharmacies should be able to analyze key performance indicators of delivery metrics for improved efficiency.
Reverse logistics: Quickly overcoming delivery issues can be challenging for independent medical stores.
XStak solves many problems independent medical stores face with its custom-built pharmacy delivery management solution. Get A Free Demo to grow with us.
<div id="Types of pharmacists" fs-test-element="Types of pharmacists"></div>
Types of pharmacists (delivery models)
Two business models are used to classify types of pharmacists.
The 1st business model is for pharmacies that store a lot of medications. Such medical stores can conveniently implement an online medicine delivery solution to increase their customer base. (Direct To Customer)
According to the second business model, sellers act as intermediaries between medicine suppliers and customers. Intermediaries utilize a delivery app and are only responsible for taking and sending orders to delivery drivers. It is pertinent for pharmacists to choose one of the available business models before building a pharmacy delivery management solution.
Build an efficient pharmacy delivery management solution with XStak
XStak pharmacy delivery management system primarily functions via the customer, packer/rider, and admin portal app. With XStak, medical stores can build their on-demand e-pharmacy solution according to their requirements.
XStak pharmacy delivery management system works in the following way:
Customers can sign up and upload their prescriptions or search for required medicines.
Users can then place the order and choose/complete their payment method.
The pharmacy staff receives a notification and order details.
The order is confirmed by the pharmacist and packed by the pharmacy staff.
The rider (in-house/courier) is assigned the delivery order.
With XStak's pharmacy delivery app for customers, users can quickly register and sign in through social logins. The app allows customers to upload their prescriptions and seamlessly search for medicines. Customers can pay for orders via multiple payment methods. Users can also review product information, including possible alternatives and side effects. With XStak's e-pharmacy solution, customers can receive notifications regarding special offers and prescription refills. Moreover, the app lets customers share feedback and send refund queries.
With the packer app, staff can accept and correctly pack the orders placed via the user app. The app notifies packers of new orders and lets them manage accordingly. Additionally, packers can access customer order history. The rider app is essential for all delivery services. With this app, riders can register/sign in via social logins and add their personal information. Riders can accept delivery requests and keep tabs on any changes. Moreover, the XStak app allows riders to find the ideal route with route optimization and change the order status.
XStak admin portal app enables pharmacists to manage all deliveries, orders, and customer transactions. With real-time analytics, store managers can keep tabs on processed payments, customers' order status, and chargebacks. The admin support team can utilize the app to answer buyers' queries and review customer feedback. Moreover, the admin app comprises essential inventory management features, including low stock alerts, medicine expiration date notifications, and supplier management.
The pharmacy delivery management system offers retailers a customizable and fully equipped quick-commerce solution, ideal for same-day deliveries. Pharmacy managers can try the free demo to improve their pharmacy sales and acquire new customers.