XStak Omnichannel Engine (OE) is a cloud-based, distributed inventory and multichannel order management system, that helps you automate multi location, real time inventory synchronisation from offline to online channels. It also automates end to end order management from the moment a customer places an order, on any of your channels. OE is the best OMS you will ever come across, guaranteed.
Powering Brands To Scale Globally
Provide best in class shopping experience to your customers, offering multiple ways to shop effortlessly.
Buy online, deliver to home
Buy online, pick up in-store
Buy online, return in-store
Ship from store
Why Omnichannel Engine?
OE provides you with real-time inventory visibility, enabling you to put your entire inventory online without having to keep buffer stocks. This increases your sell-through rate and significantly reduces your inventory carrying costs, clearance sales costs and inaccurate order costs.
Reduced Fulfillment Times
OE provides you with the ability to book your orders with multiple couriers and monitor location-specific, courier-wise performance. With OE's machine learning powers, you can choose the best couriers that suit you at each location and reduce your fulfilment costs and times.
Improved Customer Service
OE provides you access to centralized, real-time inventory and order status data from all your fulfilment locations which helps you improve your customer service.
Automate order management from the moment a customer places an online order until it is shipped by a 3PL logistics partner
Real-time inventory and order sync between your web store and multiple physical locations, with integrations for POS and ERP systems
Inventory optimization through historical data analysis, stock shuffling, forecasting and ML-based recommendations.
Enterprise Resource Planning
All products, orders and customers are managed in a single place through seamless integrations with E-commerce, POS, ERP, Accounting and Shipping platforms.
Logistics and Supply Chain
Track all orders, packages and their shipping status in real-time, providing top-notch customer service
Multi Courier Booking
OE provides you with the ability to book your orders across multiple couriers, whether local or global, based on their performance; thus eliminating issues and delays.
OE collects, interprets and visually represents sales, inventory and marketing insights, and ensures that you stay ahead of the curve.
OE provides a comprehensive and secure REST API that allows deep integration of any client.
Role-Based User Accounts
OE is designed to assist different users to carry out their e-commerce operations. Business managers, Store managers and Customer Service personnel can carry out their respective roles.
SMS and Email Alerts
OE sends SMS and email notifications to customers to keep them updated on their order status. An email and SMS alert is also sent to the respective store managers on order assignments to their locations.
Bonanza Satrangi’'s warehouse team received over 5,000 orders a day from various cities nationwide, manually assigning these orders to the nearest fulfillment location, where the required inventory is also available. This was a hugely time-consuming task and increased the risk of human error.
Courier companies are often the trickiest part of the order delivery mechanism, but they are also just as essential. EGO wanted to avoid booking all orders to a single courier to mitigate the risk of backlogs and slow deliveries.
What People Say About Us
Director, Zara Shahjahan
Commerce Head - Bonanza
Manager E-commerce, Maria B
What is the pricing of XStak’s OMS?
XStak’s OMS is available on a transaction pricing model. You don’t have to pay hefty setup or yearly fees like other incumbent order management softwares.
What platforms is XStak’s OMS compatible with?
XStak is compatible with all the leading storefronts. With its API-First approach you can easily create adapters with any third party systems as well. To see full integrations visit www.xstak.com/integrations
Does XStak’s OMS send SMS & Email notifications to customers and store managers?
Customers are notified about their order status through SMS and email notifications sent by XStak's OMS. An email and SMS alert is also sent to the respective store managers on order assignments to their locations.
Does XStak integrate with 3PL partners?
Yes, XStak integrates with all the major 3PL partners, XStak’s OMS also offer the functionality of automated courier booking with these 3PL partners